Contact us.
Questions about captions, billing or your account — send us a message and a real person on the Lumiox team will reply.
[Registered business name] · [Registered business address, City, State, PIN], India
Send us a message.
Before you write
Billing or refund
Include the payment order or transaction ID from your confirmation email or SMS, and the date and amount charged.
Refund & Cancellation Policy →A caption came out wrong
Tell us the spoken language, the clip length, and roughly where in the clip the mistake is. Minutes lost to a fault on our side are restored.
Account or data request
Write from the email on your account to get a copy of your data, correct it, or close your account.
Privacy Policy →Formal complaint
Address it to our Grievance Officer, [Grievance officer name]. We acknowledge within 24 hours and resolve within 15 days.
Frequently asked questions
It adds accurate, word-by-word AI captions to Reels, Shorts and YouTube videos in 17 Indian languages, including Hinglish. You correct any word you want, style the captions, then export a captioned MP4 or an SRT and VTT subtitle file.
Yes. The free plan gives you 2 minutes of transcription a week on clips up to {{freeVideoLimit}}, with no card required and no expiry. Free exports carry a watermark; every paid plan removes it.
Yes. The largest plan covers 480 minutes of transcription a month, which suits studios captioning client work in several languages. If your volume is higher than that, get in touch and we will work something out.
Only the audio is uploaded for transcription and it is deleted once the transcript returns. The video never leaves the machine it is on, which is usually the deciding factor for editors working under a client NDA.