Refund & Cancellation Policy

Last updated: 26 September 2026

This policy explains how to cancel a Lumiox plan and when you can get your money back. Because every paid plan starts with a free tier you can try on a real clip first, we ask you to test the service before you pay.

01. Cancelling a subscription

• You can cancel a monthly or yearly plan at any time, in one click, from your account settings.
• You can also cancel the automatic payment mandate from your bank or UPI app.
• There is no cancellation fee and no notice period.
• After you cancel, you keep full access until the end of the period you have already paid for. Your account then moves to the free plan, and your saved projects stay available.

02. When we give a refund

You are entitled to a full refund of the affected payment if:

• You were charged twice for the same plan or purchase.
• You were charged for a renewal after you had already cancelled.
• A technical fault on our side stopped you from using the service, and we could not fix it within a reasonable time.

You can also request a full refund of your first subscription payment within 7 days of purchase, if you have used less than 10 minutes of transcription from that plan.

03. What is not refundable

• Transcription minutes already used, because the processing cost is incurred as soon as a clip is transcribed.
• Renewal payments, beyond the cases listed above.
• The unused part of a billing period after you cancel — you keep access to it instead.
• One-time purchases, such as watermark removal, once the clip has been re-exported.

04. If a transcription fails

If a transcription fails or comes back clearly broken because of a fault on our side, tell us and we will restore the minutes it used so you can run it again.

05. How to request a refund

Email support@luumiox.in from the address on your account, with the subject "Refund request". Include:

• The payment order or transaction ID (it is in your payment confirmation email or SMS).
• The date and amount of the payment.
• A short description of the problem.

Refund requests should be sent within 7 days of the charge.

06. Refund timelines

• We review every request and reply within 3 business days.
• Approved refunds are issued to the original payment method through our payment partner within 5–7 business days.
• Your bank or card issuer may take a few more days to show the credit on your statement.

07. Payment debited but plan not activated

If money left your account but your plan did not activate, the payment is usually reversed automatically by your bank or our payment partner within 5–7 business days. If it has not been reversed by then, email us the order or transaction ID and we will sort it out.

08. Changing plans

An upgrade takes effect immediately and its new minute allowance is available straight away. A downgrade takes effect from your next billing date.

09. Chargebacks

Please contact us before disputing a charge with your bank — we can usually resolve problems faster. An account with an open chargeback may be suspended until the dispute is settled.